Promises Pre-Shift™ Training Process: Beating the recession with Great Customer Care

Promises Pre-Shift™ is a training process that is designed to assist you with delivering excellent daily training to all of your team. So that they can deliver excellent customer care daily.

This training process is for the first available to be purchased as a package that does not require FreemanGroup Trainers; you can buy and train your own team, simply and inexpensively saving you thousand of pounds.

Promise – (Prom-is) noun 1. An assurance that one will do something or that something will happen 2.potential excellence

Source: Oxford Dictionary
 

Why do we call our Customer Care Program Promises Pre-Shift™?

Promises (real or implied) are made to your customers that your team must fulfill.  You must communicate the Promises that have been made to the customers on their behalf and then help your team reach their potential excellence and deliver on those Promises.

In our 20 years of facilitating training we understand that the best time to train with your team is when they are, ready to start work, fresh, not thinking about going home and tired after their shift. This is why we call part of this training Pre-Shift.

We wanted to put the information in a format that will allow you to review and refresh the team on those standards they already know.  Each employee knows that a smile and eye contact is important when greeting a customer.  However, employees often fail to deliver this each and every time.  Our Promises Pre-Shift™ session are designed to get your team to think about the ramifications of not achieving these standards, each and every time.

Bronze -  Price £299 plus VAT
This is the most simple package. For this you will receive 10 Promises Pre-shift™ that allows you to train all of your team in customer care. All of the 10 training units are clearly laid out and include questions and standards for you to implement. This is for the business looking to make a quick change in your team and have at the end of it an induction pack.  In addition you will receive a training manual to ensure that you can implement this training easily and quickly.
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Silver - Price £399 plus VAT
Silver is for the business that wishes to conduct daily training for long term changes in customer care.This package includes 70 pre-written daily training units of Promises Pre-Shift™, These units are clearly laid out and will help to create a culture of customer care in your business. At the end of the training you have a 70 day customer care induction package for all of your new team to use.In addition you will receive a training manual to ensure that you can implement this training easily and quickly.
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Gold - Price £ 999 plus VAT
This package gives you a FreemanGroup Trainer for 8 hours as well as the Silver package. This package is for the business that needs a little help in getting customer care going. For this package you will receive the 70 pre-written daily training units of Promises Pre-Shift™, the training manual and in addition 8 hours of training instruction for you and 6 members of your team.
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Click the links below for samples of the material included in the Promises Pre-Shift™ Customer Care Training Packages.

- Training Manual E
- Bronze Sample
- Silver Sample Day 1 & Day 2

If you would like more information on Promises Pre-Shift™, send an email to:
promisespreshifts@fgeurope.co.uk