BILL FREEMANSince 1985, Bill Freeman has focused his company's efforts in providing a simple, measurable and practical approach to help tourism and hospitality businesses succeed in setting industry standards of excellence. With over 20 years of experience, Bill has successfully grown FreemanGroup into one of the leading consulting and training companies in the tourism and hospitality industry. Freeman has undertaken quality initiatives with a diversity of clients throughout the U.S., Latin America, Europe, Asia and the Caribbean, ranging from government and tourist boards to hotels, casinos, cruise ships and airlines. As head of FreemanGroup, Bill is responsible for the operational, financial and strategic management of the company, as well as establishing a long term management structure, capable of sustaining growth over the next generation. Prior to forming FreemanGroup, Bill earned a degree in Hotel Management from Manchester Metropolitan University in England. His previous work experience includes time working with the Trusthouse Forte Hotels in the United Kingdom, where he worked as Human Resources Director, Food & Beverage Director and Training Manager, among others. In 1982, Freeman further expanded his portfolio, working as Vice President of Quality Assurance for the Rosewood Hotels in the U.S. In his capacity, he was instrumental in overseeing quality service standards for hotels like The Mansion on Turtle Creek in Dallas; the Remington Hotel in Houston; the Hotel Bel-Air in Los Angeles and the Hotel Hana Maui in Hawaii. Freeman enjoys his interaction with hotel management and employees, working tirelessly in the pursuit of new ideas that have the potential of making the management of service delivery easier and more effective for all, whilst providing the guest/visitor with the value they seek. Overall, he takes pride in establishing, maintaining and growing the FreemanGroup brand and believes that his company is well set to expand itself long term. |
FreemanGroup, the parent company of FreemanGroup Europe, was formed in 1985. The mission of the company is to offer the most up to date products and services to assist in the improvement and enhancement of quality service delivery. Over twenty plus years, FreemanGroup has built an enviable reputation in the area of Quality Processes through the development of an extensive array of products, training approaches and measurement controls. |
